Terms and Conditions

Introduction

This page (together with our Privacy Policy) tells you information about Soul Solutions Spa and the terms and conditions on which we sell our packages, vouchers or services listed on our website (Site) to you.
Please read these Terms and Conditions carefully and make sure that you understand them before ordering. We may amend these Terms and Conditions from time to time. Every time you wish to order packages, vouchers or services, please check our Terms and Conditions to ensure you understand the terms which will apply at that time.
E-mail us at info@soulsolutionsspa.com if you have any particular questions in relation to browsing and shopping online with us.

Eligibility

In order to make purchases through this Site, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. You will also be required to provide payment details. By entering your payment details you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
Individuals must have been issued a valid credit card by a bank acceptable to Soul Solutions Spa, applications must have authorised Soul Solutions Spa to process a charge on their credit card for the purchase price for the packages or services.
Please refer to our Privacy Policy for further information about how we use your personal information. We reserve the right to only accept orders from those over 18 as legislated by the relevant state of residence.

Gift Vouchers & E-Vouchers

Gift Vouchers and e-Vouchers should be treated as cash. Lost, stolen or destroyed gift vouchers will not be refunded in cash or replaced. Gift Vouchers and E-vouchers are non-refundable, however can be redeemed for product. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference. E-Vouchers are emailed and not shipped. If you do not know your recipients’ email address, please email it to yourself, print it out and present it in person.

Spa Terms

Please arrive 15 minutes prior to your treatment. As a courtesy to all our guests, a prompt appointment schedule is adhered to. Treatments that begin late will finish at the appointed time, so as not to inconvenience other guests.
Underwear is required for all treatments, and swimwear is required for body wraps and use of facilities.
Soul Solutions Spa reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.

Age Restrictions

The minimum age for guests to attend Soul Solutions Spa unattended is 16 years of age. Soul Solutions Spa Therapists do not hold Working with Children checks that are required to tend to younger patrons.
Whilst we discourage patrons under the age of 16, Soul Solutions Spa have a selection of 30 minute treatments for children aged up to 16 who wish to attend with an accompanying adult who is also having treatments.
Under no circumstances are children to be left unattended in the spa. Children and babies are under no circumstances able to be in the lounge with or without an accompanying adult.

Cancellations & Refund Policy

Please inform us as soon as possible if you need to make a change to your appointment. We have reserved this time exclusively for your treatment, and need time to fill your spot with another appointment. We require a minimum of 48 hours cancellation notice prior to your booking to avoid a 100% cancellation fee. Cancellations after 48 hours from the scheduled appointment and NO-SHOWS will be charged 100% of the cost of services booked.

Promotions

COME WITH A FRIEND & BOTH RECEIVE 10% DISCOUNT ON TREATMENTS!
In order to receive the promotion voucher you need to subscribe to our newsletter. As soon as you have confirmed your subscription to our newsletter you will receive the promotion voucher at the email address used to subscribe.
The promotion voucher is not valid for retail products, Pick & Mix offer, packages for couples or in conjunction with any other offer as Hotel and dinners. The voucher will be accepted only if presented at the time of booking.

€10 DISCOUNT VOUCHER for your next treatment
Buy online any package or treatment and receive a €10 Discount Voucher for your next treatment. The voucher is valid for treatments over €55 and will be accepted only if presented at the time of booking. Only one voucher is permitted per appointment. The voucher is not valid for other courses, retail products, packages or in conjunction with any other offer. You will receive the voucher on arrival of your appointment.

Governing Law

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malta and this Agreement and any dispute relating thereto shall be subject to the exclusive jurisdiction of the Maltese Courts.