Privacy Policy

This privacy policy will explain how Soul Solution Holistic Spa uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• Governing law
• Cancellation & refund policy

What data do we collect?

Soul Solutions Holistic Spa collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• How do we collect your data?
• You directly provide Soul Solutions Holistic Spa with most of the data we collect. We collect data and process data when you:
  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Soul Solutions Holistic Spa collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.

When Soul Solutions Holistic Spa processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Soul Solutions Holistic Spa securely stores your data at at secure service in Amsterdam, The Netherlands.

Soul Solutions Holistic Spa will keep your account details for 1 year. Once this time period has expired, we will delete your data by obfuscating personal details and simply keep certain location and orders data for analytics purposes.

Marketing

Soul Solutions Holistic Spa would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Soul Solutions Holistic Spa from contacting you for marketing purposes.

What are your data protection rights?

Soul Solutions Holistic Spa would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Soul Solutions Holistic Spa for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that Soul Solutions Holistic Spa correct any information you believe is inaccurate. You also have the right to request Soul Solutions Holistic Spa to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Soul Solutions Holistic Spa erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Soul Solutions Holistic Spa restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Soul Solutions Holistic Spa’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Soul Solutions Holistic Spa transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@soulsolutionsspa.com or Call us at: +356 27040100

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Soul Solutions Holistic Spa uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Soul Solutions Holistic Spa uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Soul Solutions Holistic Spa uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Soul Solutions Holistic Spa sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Soul Solutions Holistic Spa website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Soul Solutions Holistic Spa keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8th February 2020.

How to contact us

If you have any questions about Soul Solutions Holistic Spa’s privacy policy, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@soulsolutionsspa.com or Call us: +356 27040100

Governing Law

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malta and this Agreement and any dispute relating thereto shall be subject to the exclusive jurisdiction of the Maltese Courts.

Cancellation & refund policy

Please inform us as soon as possible if you need to make a change to your appointment. We have reserved this time exclusively for your treatment, and need time to fill your spot with another appointment. We require a minimum of 48 hours cancellation notice prior to your booking to avoid a 100% cancellation fee.

Cancellations after 48 hours from the scheduled appointment and NO-SHOWS will be charged 100% of the cost of services booked.